Refund policy

Last updated 26 October 2026

Every organization starts with a free 7-day trial, with no card needed, so you can try Screencrab.me before paying anything.

Within 14 days of a payment

If you’re not happy, ask within 14 days of any payment and we’ll refund that payment in full, no questions asked. This covers first payments and renewals, monthly and yearly.

After 14 days

You can cancel at any time and keep using your plan until the end of the period you’ve paid for. We don’t refund the rest of a period after the first 14 days, unless the law where you live requires it.

Seats

Removing someone who captures credits their seat for the rest of the period, against your next bill. You don’t need to ask.

How to ask

Write to adam@verifesto.com from the email address you paid with, or reply to your receipt, which comes from Paddle. Paddle, our reseller, makes the refund to the card or account you paid with, usually within 5 to 10 working days. Sales tax is refunded with it.