Screencrab.me vs Userback
Userback collects feedback from a site’s users and team, with a free plan for 2 seats. Console logs, network requests and session replay start on its $119-a-month Business plan.
Screencrab.me is a Chrome extension that attaches the console errors and network requests behind each screenshot or recording, on every plan, and charges only for the people who capture.
| Screencrab.me | Userback | |
|---|---|---|
| For 5 people, billed monthly | $75 a month: Starter is $15 a seat | $49 a month: Team includes 5 seats |
| For 5 people, with console and network logs | The same: logs come with every plan | $119 a month: logs start on Business, which includes 15 seats |
| Console and network logs | Every plan: the console and network activity from the minutes before a screenshot, or for the whole recording | Business plan and up, with session replay |
| Screen recording | A tab, a window, the screen or an area, narrated with your microphone: up to 10, 30 or 60 minutes by plan | Video feedback on every plan |
| People who only read | Viewers are free, however many you invite | Unlimited reporters on every plan; its pricing page doesn’t say about viewers |
| To try it | 7-day free trial of Team, no card needed | A Free Forever plan for 2 seats, with feedback visible for 7 days |
Where Userback is stronger
- A free plan for 2 people.
- Feedback from your own users through a widget on your site, with session replay on Business.
Where Screencrab.me is different
- Console and network logs from $15 a seat, with no plan to step up to.
- Viewers are free, however many you invite.
- Nothing to install on your site: Chrome asks before it captures on each one.
- Passwords, tokens and cookies are removed in the page, before anything is sent.
Screencrab.me runs in Google Chrome on desktop. Reports open in any browser.